Jersey Mike's Subs in Hilltop Plaza. The restaurant opened August 1st.
My order was made quickly and to my liking, but I didn't care for the customer service experience.
I asked for some advice, and I was told that the most popular item is the #13: the Original Italian (provolone, ham, prosciuttini, cappacuolo, salami and pepperoni). The clerk recommended that it be prepared "Mike's Way," which means with onions, lettuce, tomatoes, spices and "The Juice" (red wine vinegar and olive oil blend). "It will be the best sub that you've ever had," I was told.
I said, "great, I'll have a #13 prepared Mike's Way, but hold the onions."
Another clerk interrupted and said, "sir, I really think you should try it the complete Mike's Way with onions."
I thought that was a strange comment. I just said, "Thanks, but I don't like onions." I know - just six simple words, but I was mildly annoyed that I had to say them.
While my sub was being made the Mike's Way sans onions, the first clerk said to me, "sir, I'm really sorry that we have to do this to you!"
So I said, "what?"
And he said, "this sub is going to be so good that you'll be disappointed whenever you eat a sub anywhere else from now on."
Now I know the guy meant well, but I felt like the interaction was scripted. It wasn't genuine. Normally I'm pretty chatty in situations like this, but I was just turned off by the conversation. It was also a little bit braggy for my liking. It's one thing to say, "I really think you'll like this," but I just thought this guy was a little over the top. Over all, I found the staff very attentive, but I was a little turned off by the conversation.
And how was the sub? I liked it. The bread was good, but the clerk was wrong. It wasn't the best sub I've ever had. It was good, but not the best. Ha, maybe it needed onions after all. I'll be back to try some other menu items. Next time I won't make it such a late lunch, and maybe I'll be less grumpy.